Shipping and Returns
Shipping
The Headache Hub is happy to announce that we use Australia Post or Sendle to deliver your items.
Our fees:
- Standard shipping within Australia - Free
- Express Shipping (Australia Post) within Australia - $10 flat rate
- Standard international shipping - $17
- PO Box or Parcel Locker - $5
What locations do you ship to?
We are currently only shipping inside of Australia, New Zealand and US. No further international shipping offered (yet). However, if you are located outside of these locations and wish to purchase, please email us and we may be able to arrange this for you.
Handling and shipment times:
We typically take 1-2 business days for handling & processing your order.
- Australia: The delivery time frame is anywhere from 2-8 business days. Depending on your location, you might receive items much earlier. The items are shipped from QLD, Australia.
- International (NZ): We use standard shipping which generally takes 8-12 business days.
Please allow extra time during our busy seasons as postal delays are out of our control. Additional factors such as distance, customs, natural disasters may cause further postal delays. Tracking information, including the carriers, are provided with every order. Every order is insured if your package does not arrive you are eligible for a replacement. Please reach out to theheadachehub@outlook.com for additional assistance in this matter.
Will I receive a tracking number for my package?
Yes, tracking numbers will be sent as soon as we ship your order.
what if you gave us incorrect shipping details?
Email us immediately so we can update your address prior to dispatching, However, If incorrect shipping details are provided and the item has already been dispatched, we will wait for the item to be returned to us. Upon its return, we can re-ship the item, with the customer covering the postage cost. If the item is not returned, we are unable to provide you with a free replacement.
Please ensure you have checked your shipping details prior to finalising your order.
Returns or refunds:
Our return policy is designed to ensure customer satisfaction while maintaining fairness and transparency. We offer replacements for products that arrive damaged or defective. If you receive a damaged item, please contact our customer support within (7) days of receiving your order, and we will arrange for a replacement to be sent to you.
However, please note that we do not provide refunds or accept returns for change of mind. We take pride in stocking products that we have carefully selected and believe in, and we strive to provide accurate product descriptions and images to assist you in making an informed purchase decision. We encourage you to thoroughly review the product details and reach out to our customer support at theheadachehub@outlook.com with any questions before placing your order.
If you have any concerns or questions regarding our return policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your shopping experience with us is as smooth as possible.